Privacy Policy last updated March 2026
1. Who We Are
This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services.
Neurological Rehabilitation Wales CIC
Glynneath, Neath Port Talbot, United Kingdom
Email: nrwglynneath@outlook.com
We are the data controller for all personal information collected through this website.
2. Personal Information We Collect
We only collect the information we need to provide our services. This may include:
- Contact information: your name, email address, and any details you include when contacting us.
- Quote submissions: your name, general location (town or county only), your quote, and your consent choice.
- Training video consent: your name, email, video reference, and your consent choice.
- Availability or booking enquiries: information you provide about your needs or preferred times.
- Technical data: IP address, browser type, device type, and basic analytics used for security and performance.
We do not collect full postal addresses for quotes or testimonials. Where we request a location, this is limited to town or county only.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
- To respond to enquiries: providing information, answering questions, and arranging appointments.
- To publish quotes (with your consent): if you consent, we will add your quote to the Quotes page.
- To remove quotes (if consent is withdrawn): if you withdraw consent, we will remove your quote promptly and respectfully.
- To manage training video consent: we will either continue using or remove/edit footage depending on your choice.
- To maintain website security and performance: monitoring usage and preventing misuse.
We do not sell your personal information or use it for unrelated marketing.
4. Legal Basis for Using Your Personal Information
We process your personal information under the following lawful bases:
- Consent: when you choose to submit a quote, provide a training video consent response, or give us permission to publish your information.
- Legitimate interests: to respond to enquiries, maintain the security and performance of our website, and operate as a community rehabilitation service.
- Legal obligations: where we must retain or disclose information to comply with UK law or regulatory requirements.
Where we rely on consent, you may withdraw it at any time by emailing
nrwglynneath@outlook.com.
5. How We Share Your Personal Information
We only share your personal information when it is necessary and appropriate. This may include:
- Service providers: such as Formspree, which securely processes form submissions sent through our website.
- Legal or regulatory bodies: if we are required to disclose information to comply with the law.
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
6. How Long We Keep Your Personal Information
We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy. This includes:
- Enquiry information: kept for a reasonable period to manage your request and any follow‑up communication.
- Quotes and consent records: kept while your quote is published on our website and for a short period afterwards for record‑keeping.
- Training video consent records: kept while the relevant video(s) are in use and for a short period afterwards.
When your information is no longer needed, we securely delete it or anonymise it.
7. Your Rights
Under UK data protection law, you have several important rights regarding your personal information. You have the right to:
- Access the personal information we hold about you.
- Request correction of any information that is inaccurate or incomplete.
- Request deletion of your personal information where appropriate.
- Object to certain types of processing based on our legitimate interests.
- Withdraw consent at any time where we rely on consent (for example, quotes or training video content).
To exercise any of these rights, please contact us at
nrwglynneath@outlook.com.
You also have the right to raise concerns with the Information Commissioner’s Office (ICO) if you believe your data has not been handled properly.
8. How We Protect Your Information
We take appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access. These measures include:
- Secure form processing through trusted providers.
- Restricted access to personal information within our organisation.
- Regular monitoring of our website for security and performance.
While no system can be completely secure, we work to ensure that your information is handled safely and responsibly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about how we protect your personal information.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Neurological Rehabilitation Wales CIC
Email: nrwglynneath@outlook.com